ZiroCore LLC is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Who We Are
ZiroCore LLC ("ZiroCore," "we," "us," or "our") is a technology solutions company. We provide IT consulting, business communication services, cloud solutions, and related technology services. Our products include Stratos CRM (a real estate CRM platform with SMS messaging) and SocialHub (a SaaS social media management platform with account notifications).
If you have questions about this policy, contact us at:
- Phone: (405) 498-2928
- Email: [email protected]
2. Information We Collect
Information You Provide
- Contact information: Name, email address, phone number, and company name when you fill out our contact form or inquire about our services.
- Service information: Details about your business needs, project descriptions, or support requests.
- Communication preferences: Including whether you consent to receive SMS messages from us.
Information Collected Automatically
- Usage data: Pages visited, time spent on site, referring URL, browser type, and device information collected via standard web analytics.
- Cookies: Small data files placed on your device for functionality and analytics. You may disable cookies in your browser settings.
- IP address: Collected automatically when you visit our website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Send transactional communications (appointment confirmations, service updates)
- Send promotional messages if you have consented to receive them
- Improve our website and service offerings
- Comply with legal obligations
- Protect against fraud and unauthorized activity
📱 SMS Text Messaging
If you opt in to our SMS programs, we collect your phone number and the date, time, and source of your consent. We use this information solely to send you text messages you have agreed to receive through our platforms:
- Stratos CRM: Lead follow-up, drip campaigns, appointment reminders, open house notifications, and promotional messages for real estate professionals and their contacts. Some messages may be sent by an automated AI assistant ("Sarah") on behalf of the real estate agent. Recipients are notified of AI-assisted messaging during the opt-in process and within messages where applicable.
- SocialHub: Login alerts, OAuth authorization confirmations, and account activity notifications.
We do not sell, rent, lease, or share your mobile phone number, SMS opt-in consent, or any associated information with third parties or affiliates for marketing, promotional, or advertising purposes. Mobile information is used solely to deliver the SMS messages you have opted in to receive through ZiroCore LLC programs. This non-sharing commitment applies even in the event of a business transfer; SMS opt-in consent is not transferable without your renewed explicit consent.
You may opt out at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any message. For full SMS program details, see our SMS Terms & Conditions.
- Message & data rates may apply
- Message frequency varies
- Reply HELP or INFO for assistance
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:
- Service providers: Third-party vendors who assist with website hosting, email delivery, or analytics, bound by confidentiality agreements
- Legal requirements: When required by law, court order, or government authority
- Business transfers: In connection with a merger, acquisition, or sale of company assets
- With your consent: For any other purpose with your explicit consent
We never share your phone number with third parties for their marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Contact form submissions are retained for up to 3 years. SMS consent records are retained for the duration of your participation in the program and for a minimum of 4 years thereafter, as required for compliance documentation.
Upon your request, we will delete your personal information within 30 days, except where retention is required by law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-out of SMS: Reply STOP to any text message at any time
- Opt-out of marketing email: Use the unsubscribe link in any marketing email
To exercise any of these rights, contact us at [email protected].
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies for basic functionality and analytics. We do not use tracking for cross-site advertising. You can control cookie settings through your browser. Disabling cookies may affect certain site features.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. No method of transmission over the internet is 100% secure; however, we take reasonable steps to protect your data.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will promptly delete it.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- ZiroCore LLC
- Phone: (405) 498-2928
- Email: [email protected]